Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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301-662-4083 | 1107 E Patrick St

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Frederick, MD

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 301-662-4083 or make an appointment online!


What Our Customers Are Saying

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I have been a customer of Jim's for decades. He is definitely a people person and an honest mechanic. He works with you to get your car running and safe, and explains the process all while not breaking your wallet. Great guy, great service and his staff is awesome too! Definitely take your car or truck to him, you will not be sad you did, just sad if you don't!

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Amazing place, very friendly and HONEST, great work for great prices! I've definitely found my go to mechanic!

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Terrific! Set the appointment, stuck to the schedule and got me out on time. Work was well done. Thanks!!

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Excellent work and great value from a top team. Along with honesty, integrity and excellence in service, I fully recommend Advanced Automotive and Jim for service on any vehicle.

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Jim was very professional from the beginning. I felt so comfortable leaving my car for state inspection. I am new in the area. I will be taking my car for service from now on. I am glad there is a good reliable and honest mechanic shop in Frederick. Thanks!

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Had both cars in for the state inspection. Very knowledgeable and detailed in their explanation(s). Jim is old school customer service, which is a great thing!

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We have been using Advanced Automotive Repair for our cars for many years and have always been satisfied with the excellent service and reasonable prices. Jim is skilled and knowledgeable and he doesn't upsell unnecessary repairs. The shop and waiting room are not fancy but that's okay because we appreciate the repair and maintenance costs being kept low.

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Great place! Very knowledgeable owner/ mechanic, with more industry certifications than any other mechanic in the area. They offer the full spectrum of automotive repair services, as well as Maryland State Inspections (at one of the lowest prices in the area), they are also a Maryland Certified Emissions Repair Facility. They take the extra steps necessary to do the job the correct way, without taking short cuts. You can feel confident that the work they perform on your vehicle will be done properly, and at the highest standards of quality.

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First time going here. Very honest & open. Plain spoken explanations of what vehicle needs on an inspection and old parts replaced to view. Top notch car care.

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Shari and I got my vehicle inspected at Jim's garage last week and as always we were given the best service and the best advice with the car. Jim takes pride in his work. His number 1 goal is that he provides safety to you when you are on the road. His knowledge on vehicles is like no other mechanic. 2 thumbs up to advanced automobile repair. Thank you Jim .

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My first time being there for my Maryland State Inspection. I received the best customer service and great care for my car. I would recommend this place to everyone! Your needs and best interest are in the forefront of mind. You won't be disappointed.

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We took our car to Advanced Automotive Repair and dealt with Kim on the phone and Jim in person. They both were a delight to deal with and we felt that we were in good hands immediately. Jim is the type of mechanic that everyone should know and use, he has a "Don't fix it if it isn't broken!" philosophy, much unlike your typical car dealer's service center. This saves you money and time and makes you want to bring your vehicle back to him for service. He explains things and makes sure you understand what he is explaining. He takes the time to make sure that you are happy with what he is going to do and then takes the time to make sure that you are still happy after he is done.

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • BBB (Better Business Bureau)
  • BG Products
  • ASE Blue Seal of Excellence
  • Car Care Aware
  • Call Us For Service: 301-662-4083